Politique de confidentialité

1. Ticket Refunds

According to the legislation of the European Union, ticket refunds are only available in the event of a cancellation. In such cases, the customer is entitled to a refund of the ticket’s face value only. Service fees and the cost of additional services are non-refundable.

My-events.art is not responsible for ticket payment refunds if the event organizer is another legal entity. Although My-events.art may assist in resolving refund-related issues, it bears no responsibility for the timeliness and completeness of refunds made by the organizer to customers.

If the event organizer or an authorized ticket seller has granted My-events.art the right to issue refunds to customers of canceled tickets, the customer must send a refund request to: info@my-events.art.

Refunds apply only to tickets purchased through the website https://my-events.art.

2. Refund Procedure

Refunds for customers who paid for their orders (tickets) by cashless methods (bank card) will be processed after the customer submits a refund request to info@my-events.art, together with a photo or scanned copy of the tickets and proof of payment.

Refunds are automatically credited to the bank card used for payment and processed within 10 (ten) business days after receiving the refund request.

Only the customer whose details are indicated in the order may request a refund.

For tickets purchased by legal entities, payment can only be made by transferring funds to the specified current account based on the issued invoice. To receive an invoice, please send a request to: info@my-events.art.

3. Customer Responsibility

The customer bears full responsibility for providing a correct and valid email address. After payment, the electronic ticket will be sent to the email address specified by the customer.

The customer has the right to present the electronic ticket stored on their device when entering the event, provided that the device allows the document to be displayed for verification (scanning) by the access control system.

The customer is fully responsible for protecting the electronic ticket from duplication. Duplicating an electronic ticket grants access to the event to the first person who presents the ticket.

4. Ticket Purchase Terms

To purchase tickets on the My-events.art website, the customer must first review the terms of the Public Offer and the Privacy Policy. Before purchasing, the customer must ensure full understanding and unconditional acceptance of all terms.

Before purchasing a ticket, the customer must check for any age restrictions for the selected event. These restrictions will be indicated on the event page.

In addition, the customer is required to provide:

• a contact phone number,
• an email address,
• the full name of the ticket recipient.

After completing these steps, the customer may proceed to payment using any of the available methods on the website.

5. Payment

Payment is considered complete when the payment (banking) institution confirms a successful transaction and transfers the funds to the account.

Once My-events.art or an authorized ticket seller receives the ticket payment, the ticket is considered sold, and the customer is granted access to the event.

In case of non-payment or partial payment of the ticket price, the ticket is considered unsold and canceled.